Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’
nypost.com
“There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote in a poem. “DPD was a waste of time / And a customer’s worst nightmare.”

A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

  • theskyisfalling@lemmy.dbzer0.com
    1·
    21 days ago

    Fair, that sounds like my experience with yodel and hermes, but I also haven’t had much from DPD. They all leave a lot to be desired in the service dept. The only company I have nothing negative to say against so far are Delivered Exactly.