McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.
McDonald’s told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.
I stopped when they started charging sit down restaurant prices for food barely higher quality than what prisoners eat.
Taco Bell has entered the chat.
There’s a Mexican restaurant near us (not a taqueria but an actual sit-down full service restaurant) that was the same price or cheaper than Taco Bell for years.
and when the menu started rotating so that you would awkwardly stand there waiting for the 10-second window to check out a set of items and then have to wait for it to come back around
This seriously makes me crazy, whoever thought/thinks this makes any sense whatsoever as a menu design is out of their skulls. Please, PLEASE just a simple list of menu items with prices, these flashy changing menus offer nothing but frustration and slow things down.