Crunchyroll raised their prices this month and when they did they emailed me a promotion to upgrade to a yearly plan for quite a bit less than normal.
It didn’t work, so I went to their support which is now an ai chat bot. It has to transfer you to a real person for you to get one as far as I can tell. It told me, since I’m subscribed in Google play that’s why it didn’t work, and I can cancel, wait for it expire, then use the promotion to get the deal.
Ok stupid but hey, it’s not working for me now, whatever. I do that, yesterday is when it ended so I go to try it again. Same issue, I talk to the glorious chatbot again and now after describing the issue and confirming a couple of things it offers to get me to an agent. “Son of a bitch”.
So i get to the agent and they review a few things. NOW that the subscription is CANCELED… They can’t FIX THE PROMOTION. But they could have if i didn’t! (I specifically asked that). I’m so GLAD this is customer service now!
I was so happy that I could successfully cancel Crunchyroll a few years ago when I was cutting down on pointless subscriptions.
They’re the only service I’ve subscribed to that had frequent payment shenanigans going on. Most of the service works fine, but if you look at the payment side - why, look at the time already, it’s jank o’clock. Payments sure went through as far as PayPal and my bank were concerned, but stuff on Crunchyroll’s end was often just “pending”. Wouldn’t let you unsubscribe while there were outstanding issues, of course!
So if Crunchyroll had promotions that never went through, I would just say, well, that sure sounds like Crunchyroll all right.
Fun thing I’m now dealing with.
Crunchyroll raised their prices this month and when they did they emailed me a promotion to upgrade to a yearly plan for quite a bit less than normal.
It didn’t work, so I went to their support which is now an ai chat bot. It has to transfer you to a real person for you to get one as far as I can tell. It told me, since I’m subscribed in Google play that’s why it didn’t work, and I can cancel, wait for it expire, then use the promotion to get the deal.
Ok stupid but hey, it’s not working for me now, whatever. I do that, yesterday is when it ended so I go to try it again. Same issue, I talk to the glorious chatbot again and now after describing the issue and confirming a couple of things it offers to get me to an agent. “Son of a bitch”.
So i get to the agent and they review a few things. NOW that the subscription is CANCELED… They can’t FIX THE PROMOTION. But they could have if i didn’t! (I specifically asked that). I’m so GLAD this is customer service now!
You’re absolutely right! You shouldn’t’ve cancelled that!
I was so happy that I could successfully cancel Crunchyroll a few years ago when I was cutting down on pointless subscriptions.
They’re the only service I’ve subscribed to that had frequent payment shenanigans going on. Most of the service works fine, but if you look at the payment side - why, look at the time already, it’s jank o’clock. Payments sure went through as far as PayPal and my bank were concerned, but stuff on Crunchyroll’s end was often just “pending”. Wouldn’t let you unsubscribe while there were outstanding issues, of course!
So if Crunchyroll had promotions that never went through, I would just say, well, that sure sounds like Crunchyroll all right.
Also kinda funny their whole entire purpose is to add subtitles and they were trying to secretly use AI generated translations.
I just use ani-cli.