If I was support, had a list to work through because my calls were monitored and recorded, and you were being a complete know-it-all asshole, I would walk through them as slow as possible, and repeat as many as I could plausibly get away with.
Because that’s the actual job: following instructions from their boss, which means following their processes. Why would they deviate from that, and risk their job, for someone who’s rude, and/or self-important?
As someone who’s also technically competent and rarely calls support, when I do, I’ve never had to repeat the same steps 17 times, or even 3 times.
I let them tell me to turn off and on again, confirm it’s done, explain why I need a level 2 support or escalation. Then they’ll typically ask me one or two more questions, which I’ll politely answer, reiterate my polite request for level 2, and they will escalate for me.
I’ve come across many a users here who don’t know VOA is US State Department propaganda.
In the literal sense, it is an organization funded fully by the US government with the purpose of publishing information that is helpful towards their policy objectives.
That doesn’t mean they’re spreading lies, or somehow equivalent to RT, it’s just a statement of fact. It is the organization’s purpose.
As to your question, maybe they intentionally degraded the quality or substituted a synthetic image for counterintelligence purposes, or maybe it’s just a bad photo, I don’t know.