Yeah, I am kinda the opposite - I’m halfway through a master’s in software engineering and I work in the field, using Linux at work and Windows on my own PC.
Still, as I never use e.g. Word or other office programs I don’t know jack shit about them. But as one of the family “computer guys” I am constantly asked to help with stuff that I rarely use or even have never used before. If they had the ability to think in the correct way, like how you just mentioned you do, they would be able to resolve at least 70% of the problems pretty effortlessly. Society definitely needs to teach these basics better so that people could just google their problem and deal with it.
They use KPL in Japan at least, but I doubt the app was Japanese lol